Please contact your electricity retailer directly in any of the following situations.

  • If you are without power and there are no safety issues
  • To request a new electricity connection
  • To temporarily disconnect your power
  • Enquiries about your electricity bill and prices

Electricity retailer

Connections and other enquiries

Contact Energy

0800 80 9000

0800 753 951 (faults)

Ecotricity

09 309 8444

Electric Kiwi

0800 843 5494

Energy Online

0800 086 400

Flick Electric

0800 435 425

Genesis Energy

0800 300 400

Glo-bug

0800 773 729

King Country Energy

0800 523 637

Mercury Energy

0800 101 810

Meridian Energy

0800 496 496

Nova Energy

0800 668 236

24 hour emergency number: 0800 668 111

Opunake Hydro

09 377 8819

0508 474 675 (faults)

Payless Energy

03 456 2453

Pioneer Energy

03 440 0022

Powershop

0800 200 040

Prime Energy

0800 402 403

Pulse Energy

0800 785 733

Simply Energy

0508 474 675

Switch Utilities

0800 794 824

Trustpower

0800 87 87 87