Getting Connected

Existing Residential & Commerical Connections

If you are moving into an existing residence or commercial building, all you will need to do is advise your preferred electricity retailer. If the premises have been disconnected for more than six months, you will need to contact a Registered Electrical Inspector to conduct a safety inspection before it can be reconnected. You will need to pay for the inspection yourself, and ask the Inspector to furnish a safety certificate.

If you are building a new residence or commercial premises and there are low voltage lines or cable running past the boundary, connection will generally present no complications. Your electrician will be able to arrange the connection for you, and all you will need to do is advise them of your preferred electricity retailer.

Network Extensions

Where there are no existing low voltage lines, or where the new load is significant compared to the capacity of the existing lines, then other issues arise. Additionally, connection of multi-residential, large commercial, or industrial installations usually requires detailed technical and commercial consideration.

These details are explained in the following documents:

Connection Costs

Any work to be charged for connection of installations is contestable. The consumer or developer may use their own designer and builder; however these must be pre-approved for such work by Aurora. A list of approved designers and builders will be supplied on request.

A consumer's future electricity costs will be minimised by designing the installation to optimise Aurora's future delivery charges with the consumer's installation investment and future operating costs. Too often the developer opts for least up-front investment, leaving the consumer to face higher future costs.

The document below describes how to minimise delivery charges: