Home & Business

Getting Connected

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Getting connected to the Aurora network is a straight-forward process for most customers. For standard connections, your electrician will be able to walk you through the process. Large capacity connections, and connections that require new lines or cables to be installed, have more specialised requirements.

To find out about getting connected, click here.

Contacting Electricity Retailers

You will need to contact your preferred electricity retailer when arranging new connections, moving house, or reporting faults or other problems with your electricity supply.

For a list of electricity retailers' toll-free telehone numbers, click here.

Check Your Delivery Charges

You can check the delivery capacity records and charges for your home or business online. All you need is your ICP number, which is printed on your power bill.

These are the charges from Aurora to your retailer, however. The actual "line charges" on your power bill might be different and, if this concerns you, you should ask your retailer why they are different.

To access Aurora's delivery charges page, click here.

Competition In Electricity

The electricity supply industry has witnessed a raft of government initiatives since 1987, all aimed at creating a level of competition within the industry that was intended to deliver real benefits for electricity consumers. Whether such benefits have actually been delivered is, for many, questionable.

To learn more about competition in the electricity sector, click here.

Distributed Generation

With increasing concern for creating sustainable lifestyles, alternative electricity connections have become more prevalent. Aurora has a number of customers who have elected to install solar (photovoltaic) panels to supplement their electricity supply. Although some systems are stand-alone, many export unused electricity back into Aurora’s distribution network. These are called Distributed Generation systems.

To learn more about Distributed Generation, click here.

Efficient Lighting

Did you know that you can save up to $17.50 per lamp per year simply by changing to Compact Fluorescent Lights (CFL). Now that’s a bright idea!

To learn more about CFLs and other energy efficiency topics, click here.

Power Lines & Your Trees

Everyone likes trees and the contribution they make to our environment. But trees have their place, and trees and power lines just don’t mix. So how close is too close? Whose responsibility is it to keep trees away from lines? And who is liable if trees damage the lines?

For answers to these questions, and more, click here.

Moving Aurora Equipment

Property owners and road controlling authorities occasionally require that Aurora's equipment is moved.  In most cases this is a straight forward process from a techncial perspective; however there are some commercial issues involved.

To learn more about moving Aurora equipment, click here.

Electricity Complaints

Electricty Complaints

Aurora is committed to ensuring that disputes and customer complaints are dealt with promptly and fairly.

To learn more about Aurora’s complaints process, click here.

Demand Management Programme

Since June 2002, Aurora has operated an interactive Demand Management programme for industrial and large commercial customers. The programme is designed to assist large customers to reduce their line charges by reducing their electrical demand at times of peak demand on Aurora’s distribution network.

To learn more about Aurora's Demand Management Programme, click here.

Public Consultation

Aurora invites public contribution to its choices in regard to service quality, principally in regard to its asset management processes but also in regard to any other aspect of its business that is of concern to customers or other interested parties.

To view Aurora's Public Consultation page, click here.

Mains Repair & Replacement

Mains are the overhead lines or underground cables that connect your home or business to Aurora's distribution system in the street.

Overhead Mains

Because of the widespread impact of any faults on them, High Voltage Mains are owned and maintained by Aurora. Repair and maintenance of Low Voltage Mains is treated differently, however, as there are issues of shared ownership involved.

To find out more about Mains, click here.

Maps & More

Aurora operates a state-of-the-art Geographical Information System (GIS) that plots all assets against a land map. If you are interested in Aurora assets near you*, you can access this information to find out more about them.

To learn more about Aurora’s GIS, click here.

* Note: For safety reasons, DO NOT use Aurora’s web-based GIS to locate the position of cables and other underground services. Always call 0800-4DELTA (0800 433 582) to arrange a location.