New Zealand is getting connected to ultrafast broadband as part of the Government’s nationwide rollout of fibre to the home. In Dunedin, Chorus is responsible for installing the fibre network required for ultrafast broadband, with funding from the Government. In some cases, Chorus is installing fibre overhead using Aurora Energy power poles.

Chorus typically lays fibre along the street that is then connected to individual homes and businesses. As the first choice, Chorus will install your fibre the same way as your existing copper phone line using aerial cable or underground pipe. More information on fibre installation to the home can be found on Chorus’ website, Installing fibre at home.

On most Dunedin streets you will find Chorus telecommunication poles on one side and Aurora Energy electricity poles on the other. In some cases, Chorus is installing fibre using Aurora Energy power poles. Wherever possible, Aurora Energy makes its electricity poles available to Chorus to attach its telecommunications equipment. For many years, we have had reciprocal arrangements to use each other’s poles. We are working closely with Chorus to help its ultrafast broadband rollout in Dunedin.

At any given time, a small percentage of the electricity network’s 54,000 power poles are scheduled for regular lifecycle renewal. As a safety precaution, where electricity poles near the end of their useful life, we do not allow extra attachments that the poles were not designed to support. In these cases, Chorus has a range of options for fibre installation, including installing its own poles or undergrounding and is best placed to advise the situation for individual locations.

Each year, Aurora Energy invests upwards of $50 million in the electricity network in Dunedin and Central Otago on maintenance and improvements including renewing or installing hundreds of power poles a year.

FREQUENTLY ASKED QUESTIONS

I’ve been advised there is a delay to installing fibre to my home – who can I contact?

Talk to your Internet Service provider in the first instance. There are a range of issues that may impact on the delivery of this new infrastructure to your property. Your Internet Service provider is best placed to provide you with feedback on where your order is in the build and installation process.

I’ve been told my fibre can’t be installed to my home because of the condition of the power pole – who can I talk to about this?

Talk to your Internet Service provider in the first instance. Chorus will advise us if they want to access our power poles to attach fibre and we will confirm with Chorus whether that is possible. In the event our power poles are not immediately available for attaching fibre equipment, Chorus has a range of options for fibre installation, including installing its own poles or undergrounding. Chorus is best placed to advise the situation for individual locations.

Why is Chorus installing ultrafast broadband fibre in Dunedin on Aurora Energy power poles?

For many years, we have had reciprocal arrangements to use each other’s poles. Only in certain cases does Chorus opt to install fibre using electricity poles. This may be because the road corridor is too narrow to trench in, there may be rock that cannot be trenched through or the existing network services are already delivered on power poles.

Does Chorus have options to install ultrafast broadband fibre in Dunedin other than using power poles?

Yes. In most cases, Chorus will install your fibre the same way as your existing copper phone line using aerial cable or underground pipe. Only in certain cases does Chorus opt to install fibre using power poles. In the event that an Aurora Energy power pole is not available, Chorus has other alternatives for fibre installation, including installing its own poles or undergrounding.

MORE INFORMATION

For ultrafast broadband installation queries, or to book fibre installation please contact your Internet Service Provider.

For a list of Internet Service Providers offering ultrafast broadband services check out the Chorus website (click on the Otago section of the map for a list of providers in Dunedin).

More information on getting fibre installed to your home can be found on Chorus’ website, Installing fibre at home.