Keep well clear of all power lines and underground cables – it could save your life. You need to follow some simple safety rules and legal requirements if you are planning on doing work anywhere where you may come into contact with poles, power lines, underground cables or any other equipment on the Aurora Energy network.

DIY near power lines? Arrange for a temporary disconnection.

If you are painting, water blasting, repairing a roof tree trimming or doing other DIY work near Aurora Energy power lines or private service lines request a temporary disconnection to avoid electrocution. If you are working at heights near power lines you not only risk getting a serious electric shock, but could be severely injured by the resulting fall from a ladder or scaffolding.

Read our guide to working safely around Aurora Energy’s electricity network (PDF) for more information.

Contact us to arrange a temporary disconnection. The service is typically free for house owners during business hours when planned in advance.

Get ready before working near overhead power lines or underground cables.

If you come into contact with an overhead power line or hit an underground cable, you or your workmate could be seriously injured or killed. Before you start work on private or public property you are, by law, required to follow the right, safe working practices. You must:

  • Obtain reference maps to indicate the approximate location of our networks, do this by going to beforeUdig
  • Seek onsite advice (where required) and/or Close Approach consent for work near Aurora Energy’s overhead lines and power poles
  • Apply for a High Load permit for loads over 4.25 metres high
  • Follow minimum safe distances when building near lines
  • Arrange service disconnections before building removals or demolitions

Contact us before you start work. These services take time to organise, please allow:

  • Two working days for service disconnections and permits to work (more time for large projects)
  • Up to four working days for Close Approach requests
  • Up to five working days for High Load permits.

beforeUdig 

If you’re planning to carry out work, you always need to check the location of poles and cables before you start digging.

To make this process easier for you, Aurora Energy has joined beforeUdig. 

beforeUdig is a free national online service that allows customers and contractors to request maps and information from a variety of utilities to check underground cables and pipes before commencing work.

The beforeUdig.co.nz service aims to:

  1. Simplify the process of requesting plans from asset owners
  2. Reduce the number of personal injuries
  3. Protect underground assets from interruption and preventable damage
  4. Provide a single point of request for information on where underground assets are located
  5. Coordinate with contractors, asset owners and government to set standards for essential infrastructure protection

To use this free service, register on their website to request plans. To submit your request, you need to:

  • Provide details of your planned works including date, location and activity type
  • Draw the works on a map - you can use their mapping tool.

Once your plans are lodged with beforeUdig you will then receive one of three email letters

  • There are no cable/lines in your proposed works area and you can go ahead with your works
  • There are cables/lines in your proposed works area and the maps for the utilities are below.
  • The scope of your request is too large/complex and has been passed on to the utility who will be in contact with you.

Please make sure you have allowed enough time to receive this information before the planned start date.

Safety at Aurora means everyone on our network goes home safely. No matter what job they are doing or where they may be working.

Joining beforeUdig is another way in which Aurora can help make sure everyone has the information they need so they can get their work done and go home safely to what is most important.

Read our guide to working safely around Aurora Energy’s electricity network (PDF). Share the information with your work crews to ensure everyone works safely around electricity. If an electrical emergency occurs, follow these safety guidelines.  We can also provide comprehensive safety guidelines, information and training advice to contractors and crews working near our equipment.

Working near overhead power lines? Follow the four metre rule.

Before you work near overhead power lines or poles, look up and follow minimum safe distances. All work activity must be kept at least four metres from overhead lines for your safety and the safety of others. We can provide comprehensive safety information and advice to anyone working near overhead power lines.

Read our guide to working safely around Aurora Energy’s electricity network (PDF) for more information.

If you need to work closer than 4 metres to our overhead power lines, you will need to complete the Overhead Line Close Approach Request Form and contact us before starting work. The service is free during business hours when planned in advance.

Overhead Line Close Approach Request (PDF)

Digging underground? Check before you dig.

Before you dig near poles and cables or install stakes in the ground always check the location of underground cables and equipment network first. We can provide comprehensive safety guidelines, information and advice to anyone working near underground cables.

Read our guide to working safely around Aurora Energy’s electricity network (PDF) for more information.

If you require an on-site cable location, please contact a cable location service for an on-site cable check. 

  • Delta Utility Services Ltd - 0800 433 582
  • Connetics - 03 353 7200

It’s important to note that there is an increasing number of independent asset location companies now in operation throughout New Zealand. Aurora Energy cannot endorse the quality or accuracy of the cable location work done by these firms and assumes no liability for any damages that arise as a result. 

Complete the Underground Cable Close Approach Request Form and contact us before digging if you need to work near underground power cables. The service is free during business hours when planned in advance.

Underground Cable Close Approach Request (PDF)

Travelling with high loads? Apply for approval first.

Before you move any tall structure such as a house or boat, more than 4.25 metres in height, you must apply for a high load approval first to ensure that your load does not come into contact with overhead power lines.

To obtain approval for the transport of high loads please complete the online request by going to the Powerline website. This is a South Island wide approval site and enables your request to be sent to the South Island power companies on your route.

Read our guide to working safely around Aurora Energy’s electricity network (PDF) for more information.