Key Policies

Our commitments to health and safety, the environment and our customers are set out in our policies.

Health, Safety and Environment

Aurora Energy puts your safety first. We want all our customers, employees, contractors and the wider community to be safe around electricity.

Health, Safety and Environment Policy (PDF)

Advice on keeping safe around electricity can be found here.


Aurora Energy is committed to open and transparent engagement with our stakeholders and customers on our activities and provides a wide range of information on our website including formal disclosures.

From time to time, we receive requests for additional information not included in our regulatory disclosures or on our website. We set out our approach for responding to requests for other information in our Customer Charter and public Information Disclosure Policy.

Information Disclosure Policy (PDF)

Information on making an information request can be found here.

Customer Charter

We are committed to provide you with a safe and reliable electricity supply. Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.

Aurora Energy strives to provide you with courteous, prompt and professional service. We are committed to ensuring that you have comprehensive and relevant information about the supply of electricity to your property.

Aurora Energy Customer Charter - Summary (PDF)

Aurora Energy Customer Charter - Full (PDF)