Aurora Energy introduces customer-service improvements
18 May 2021
Aurora Energy has launched the latest in a series of customer-focussed improvements, with the introduction of a new contact centre provider to help customers find information after hours and at weekends. read more...
Aurora Energy response to Commerce Commission CPP final decision
31 Mar 2021
CE Richard Fletcher greeted the Commerce Commission’s Decision cautiously, saying there were aspects that were positive. He thanked customers and the Customer Advisory Panel comprising community leaders and representatives who have worked to provide feedback on Aurora Energy’s plan. read more...
Major work on Otago Peninsula lines from this week
8 Mar 2021
Aurora Energy is embarking on a significant $2.5 million project replacing around 16 kilometres of lines to improve safety and reliability for Otago Peninsula communities and businesses in coming months. read more...
Distribution prices set based on Commerce Commission draft decision
1 Mar 2021
Aurora Energy is raising lines charges from 1 April in line with the Commerce Commission’s draft decision on Aurora’s plans to invest heavily in safety and reliability upgrades across its ageing network. read more...
Drones are out for Aurora line inspection work
12 Feb 2021
Aurora Energy has begun its first extensive drone survey of sections of its Otago overhead line network corridor. read more...
Customer feedback prompts changes to regional pricing
19 Jan 2021
Following customer feedback, Aurora Energy is making changes to its regional pricing approach to ensure the costs of providing electricity supply are allocated fairly. read more...
Aurora Energy and solarZero partner to meet future growth in Upper Clutha
12 Jan 2021
Aurora Energy is partnering with solarZero, a leading solar energy business, to explore new ways to provide cost effective electricity to the fastest growing regions across the Aurora Energy network. read more...