If you tangle an item in a power line, cut through an underground cable or spot any downed or damaged power lines or poles, please call Aurora Energy immediately on 0800 22 00 05 to report the damage.

Treat any power lines or cables as live and keep all people well away from the area until we can send someone to make sure it is safe.

Remember, in an emergency – do not move people or machinery or you risk a receiving a fatal electric shock.

Follow the safety guidelines in an electrical emergency.