Medically Dependent Customers

If you use medical equipment that relies on a continuous supply of electricity, you need to be prepared for interruptions to your electricity service.

We recommend that you have an emergency response plan, which might include always having an uninterruptible power supply (standby battery) or having plans to relocate to another address which has electricity supply.

We recommend that you also register as a medically dependent customer with your electricity retailer.

If there is an immediate health threat, contact your health provider or call 111.