Depending on your enquiry, you will need to contact us directly, or contact your electricity retailer.
Report a safety concern
In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.
Damaged poles, underground cables, or downed or clashing lines
24 hour emergency line - 0800 22 00 05
Report a loss of power
If you are without power and there are no safety issues, please contact your individual electricity retailer
Talk to us
0800 22 00 05
For all enquiries, you can call us between 8:00am and 5:00pm, Monday to Friday. Outside these hours, your call will be answered by our 24-hour emergency service.
Write to us
You can write to us at the following address:
PO Box 5140
(Note: change to postcode from November 2018)
10 Halsey Street