Depending on your enquiry, you will need to contact us directly, or contact your electricity retailer.

Report a safety concern

In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.

Damaged poles, underground cables, or downed or clashing lines

24 hour emergency line - 0800 22 00 05

Report a loss of power

If you are without power and there are no safety issues, please contact your individual electricity retailer

Email Us

Send us an enquiry

Talk to us

0800 22 00 05

For all enquiries, you can call us between 8:00am and 5:00pm, Monday to Friday. Outside these hours, your call will be answered by our 24-hour emergency service.

Write to us

You can write to us at the following address:

Aurora Energy
PO Box 5140
Dunedin Central
Dunedin 9058

Find us

Registered Office
10 Halsey Street
Dunedin Central
Dunedin 9054