Find out how to prepare for power outages, what to do about trees growing near power lines, how to stay safe around electricity and more.
Check power outages
Check for power outages in your area here.
Report a fault or hazard
If you need to report a fault or hazard, don't touch it, report it.
Get connected
For all new connections to our network, start the process here.
Trees on your property
Trees growing into power lines cause outages and are a serious safety hazard. As a tree owner, you are responsible for keeping trees clear of power lines. Find out how to do it safely!
Safety around your property
Doing some DIY or need to get your trees trimmed? Find out how to stay safe around electricity.
Your distribution charges/pricing
The way electricity prices are set is changing, to make them fairer and easier to understand as well as supporting New Zealand’s drive towards electrification and decarbonisation.
Energy tips
With the cost of living going up, we’ve put together some tips for you to keep your power bill down.
Supporting your business
Whether you need a new connection or advice on keeping your business running during a power outage, we've got some tips for you.
Large customer demand management
We operate a load management system to help reduce the load at times of peak regional demand. Find out what this means for you.
Property rights and electricity easements
Easements may be needed if our equipment crosses other private property to get to yours.
Disconnect from our network
If you need to disconnect from our network, start the process here.
Customer Charter
Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.
Frequently asked questions
We've compiled a list of frequently asked questions and answers about electricity at your place.