From time to time, we need to turn the power off to work safely when we are upgrading or maintaining the electricity network. We will notify affected customers before the planned outage happens through your electricity retailer.
Here are planned outages for the Aurora Energy network. We understand that power outages can be inconvenient. If you will be affected by a planned outage, your electricity retailer will notify you in advance, so you can plan ahead and make alternative arrangements. If you have any questions about planned outages, please contact us.
What to do if your whole area loses power
Aurora Energy will be working on the problem as soon as it occurs. If you work in a remote or rural area, call your electricity retailer to log the fault. Turn off appliances and electrical equipment – some can be a fire hazard and others might be damaged when the power comes back on.
What to do if your place is the only one without power
Check the circuit breakers and/or fuses on your switchboard to see if it is still working.
If your switchboard seems to be working, you may have a fault in the supply to your premises. Call your electricity retailer to log the fault.
To report an emergency fault, such as a fallen live line, please phone Delta on 0800 433 582.