Past credit payments
The below consumer compensation scheme credit payments were paid out during RY22 (1 July 2021 – 30 June 2022). Please click on the ‘+’ sign to expand the section and read each service standard.
We will provide electricity retailers with a list of all customer connections affected by a planned power outage at least 10 working days in advance of the power outage taking place.
During RY23, we paid out this service failure credit for 111 non-notified interruptions. A total of 4,160 ICPs were affected.
Restore the electricity service within set timeframes: ($50 credit for residential customers and one month’s line charges for ‘general’ customers).
- Within 4 hours of becoming aware of the interruption in the urban areas of Dunedin, Mosgiel, Queenstown, Wānaka, Cromwell and Alexandra. The urban areas are defined as being generally within the 50km/h speed zone boundaries
- Within 6 hours of becoming aware of the power outage in all other areas
During RY23, we paid out this service failure credit for 76 interruptions. 3,976 ICPs were affected.
We will investigate and respond within seven working days of receiving your power quality complaint.
During RFY23, there was one service failure credit involving one ICP.
The total consumer compensation scheme credits paid over the last five financial years (1 April to 30 March) were:
- FY2023 $481,935
- FY2022 $328,488
- FY2021 $317,304
- FY2020 $158,228
- FY2019 $186,220
- FY2018 $299,378
You can see the total credits paid have increased from FY2021. This is partly due to an increase in the number of projects as a result of our five-year, $563 million investment programme, and the resulting increase in planned outages for customers. We are improving our processes to see how we can reduce the number of non-notifications.