24 hour emergency line 0800 22 00 05

Report a safety concern

In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.

Damaged poles, underground cables, or downed or clashing lines

24 hour emergency line - 0800 22 00 05

Report a loss of power

If you are without power, please contact Aurora Energy on 0800 22 00 05.

Email Us

Send us an enquiry

Talk to us

0800 22 00 05

For all enquiries, you can call us between 8:00am and 5:00pm, Monday to Friday. Outside these hours, your call will be answered by our 24-hour emergency service.

Write to us

You can write to us at the following address:

Aurora Energy
PO Box 5140
Moray Place
Dunedin 9054

(Note: change to postcode from November 2018)

Find us

Registered Office
10 Halsey Street
Dunedin Central
Dunedin 9016

Customer Charter

We are committed to provide you with a safe and reliable electricity supply. Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.

Aurora Energy strives to provide you with courteous, prompt and professional service. We are committed to ensuring that you have comprehensive and relevant information about the supply of electricity to your property.

Aurora Energy Customer Charter - Summary (PDF)

Aurora Energy Customer Charter - Full (PDF)

Information on our complaints resolution service can be found here.