24 hour emergency line 0800 22 00 05
Report a safety concern
In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.
Damaged poles, underground cables, or downed or clashing lines
24 hour emergency line - 0800 22 00 05
Report a loss of power
If you are without power, please contact Aurora Energy on 0800 22 00 05.
Talk to us
For all enquiries, you can call us between 8:00am and 5:00pm, Monday to Friday. Outside these hours, your call will be answered by our 24-hour emergency service.
Write to us
You can write to us at the following address:
PO Box 5140
(Note: change to postcode from November 2018)
10 Halsey Street
We are committed to provide you with a safe and reliable electricity supply. Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.
Aurora Energy strives to provide you with courteous, prompt and professional service. We are committed to ensuring that you have comprehensive and relevant information about the supply of electricity to your property.
Information on our complaints resolution service can be found here.