If you have a complaint, please contact us by completing the Email Us form to access our free complaints process.

If we cannot resolve your complaint, you can contact Utilities Disputes. Utilities Disputes is a free and independent service for resolving complaints about utilities providers.

Utilities Disputes Ltd


PO Box 5875, Lambton Quay
Wellington 6145


0800 22 33 40

You can access videos produced by Utilities Disputes here

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