Get a new standard connection

You've spoken to your electrician and provided them with all the information in step one.

Your electrician will now work with one of our Approved Network Contractors to get a design and build solution for your connection type.  

The Approved Network Contractor will complete the application to connect by providing us with information like:  

• Capital funding requests, as we may contribute funding to your new connection 
• Design and build plans  
• Relevant calculations required for the design 
• Easement requirements 

Once we have received the application to connect from your Approved Network Contractor, our technical and finance teams review the application.  

Our teams will approve the project if it meets our requirements.

Your Approved Network Contractor will receive an approval email from us.  

Now that your Approved Network Contractor has the Capital Funding Request approval, they will send you an Electrical Reticulation Contract Agreement (ERCA). You need to read through this agreement and see what actions are required of you. This agreement will include any requirements for easements. 

Once the Electrical Reticulation Contract Agreement is finalised, it needs to be signed by you, your Approved Contractor and us.  

Once the easement is finalised, it needs to be signed by you (as the landowner) and us. 

Surveyors are also required to submit plans to be included in the easement agreement. 

This step may take some time as there may be back and forth between lawyers and surveyors and approved contractors. You may need to act as a project manager here to keep this step progressing. 

Now that the agreements have been signed, your Approved Network Contractor is notified that they can commence work.

They will carry out the work agreed in the ERCA and easement agreement, bringing the network connection to your property boundary. They will notify us once the work has been completed and provide us with the ‘as built’ plan – this may differ from the original surveyor plans.

At this point they also provide us with a Certificate of Practical Completion and completion pack. 

The network connection is now available at your property boundary; you’re nearly connected.  

Your Approved Contractor notifies us that they have completed bringing a connection point to your property boundary.

Your retailer can now get things going on your side of the boundary. 

They will get an Authorised Network Inspector to test the connection and install the meter. Once this is completed, the Authorised Network Inspector will send us verification of the work. 

We’ve received verification of your connection and meter installation and we confirm your connection is complete! 

You’ll receive final invoices from those people who have been involved in the process, like your Approved Contractor, electrician, surveyor and lawyer. You’re all set to plug in!