This page describes the connections process and what you need to do to get a new connection.
Electricity Connections Process
Download the Customer Guide for Electricity Connections here (PDF).
Step 1 - Contact your proposed electricity retailer, engage an electrician and regsiter your interest to connect
Before any new site is livened you must have a contract for electricity supply with an energy retailer.
The retailer will want to know the address details for the property you want to connect. If it is in a new subdivision you might not know the street number yet, so you will need to use the Lot number and DP number from your property title.
Energy retailers operating over the Aurora Energy network will also have lists of Aurora Energy approved contractors who can help you out with step 2.
See the list of electricity retailers on the Aurora Energy network.
Engage a New Zealand registered electrician to carry out your electrical work (Under the new connections process electricians will make requests to Aurora Energy approved contractors who will provide submissions to Aurora Energy.)
If you're ready to register your interest to connect to the Aurora Energy network (and have selected your approved contractor for electricity connections or your network approved inspector for distributed generation connections) please register your interest here.
Step 2 - Engage an Aurora Energy approved contractor
Only specifically approved contractors are allowed to connect new lines or cables to Aurora Energy poles or pillars. They will need to know the address details for the property (just like the retailer) and also the size of the electrical load you are going to connect.
If you need help to work out the size of the load your electrician should be able to help. Some electricians will even arrange everything with the Aurora Energy approved contractor on your behalf.
The contractor will determine what is required to provide the supply you need and give you a quote for the cost. They will also obtain approval from Aurora Energy for their proposed design concept, and notify you if we have any special requirements, such as easements, etc.
You may ask for quotes from more than one Aurora Energy approved contractor, so that you can be confident you are getting a fair price and good customer service.
- See the list of Aurora Energy approved contractors.
Step 3 - Your Aurora Energy approved contractor completes the required work
Once you have told your Aurora Energy approved contractor to start work, they will let us know and we will create a new installation control point number (ICP) for the connection and send it to your nominated retailer.
The contractor will make any upgrades required on the network and connect your new service line or cable at the pole or pillar. When they have completed all the necessary work they will let us know and we will authorise your retailer to liven the property.
Step 4 - Your retailer installs the meter and livens the connection
Electricity retailers have contractors who are approved by Aurora Energy to liven new connections once certain conditions have been met.
For example, the connection to the network must have been done by an Aurora Energy approved contractor, an ICP must be ready for the address, meters must be installed, and a Certificate of Compliance must be issued and signed by your electrician to certify that the site is electrically safe.
Information on Easements
Distributed Generation Connection Process
If you're keen to connect Distributed Generation to the Aurora Energy network, or are looking for more information about the solar/distributed generation connection process, you'll find that here too.
Information on Aurora Energy's Pricing Disclosures, Capital Contributions and the Network Connections Standard
Aurora Energy’s line charge prices recover the direct costs of distributing electricity to you across our network, and other indirect costs including incentives, rates, regulatory levies and transmission of electricity across Transpower’s national grid (together, pass-through prices). The Commerce Commission regulates to constrain the revenues of distribution businesses like Aurora Energy, to protect the interests of consumers, and sets stringent standards for service performance.
- Pricing information including how lines charges and prices are determined and pricing disclosures (LINK)
- Capital Contributions Policy (PDF)
- Network Connections Standard (PDF)
If you require any clarification on the information provided, please contact email@example.com or call us on 0800 22 00 05.