If you just want something explained better to you, then call us here and we will try to resolve things over the phone. If you are lodging a formal complaint, then you can use this form.
We aim to acknowledge any complaints within 2 working days of receiving it, and to resolve complaints within 20 working days wherever possible.
If we cannot resolve your complaint, you can contact Utilities Disputes. Utilities Disputes is a free and independent service for resolving complaints about utilities providers.
Utilities Disputes Ltd
PO Box 5875
0800 22 33 40