We consider access to information a key component of effective participation and engagement with all stakeholders. Aurora Energy recognises that there is a positive correlation between effective and responsive stakeholder engagement and the high performance of its business.

From time to time, we receive requests for additional information not included in our regulatory disclosures or on this website. If the information you need is not available on this website, you can make an information request. We set out our approach for responding to requests for other information in our public Information Disclosure Policy.

For the purposes of this Policy, information is defined as printed or electronic materials that provide knowledge about Aurora Energy’s activities.

Information Disclosure Policy


Our Information Disclosure Policy is based on the following four principles:

  • Principle 1: Commitment to transparency
  • Principle 2: Simple and broad access to information
  • Principle 3: Explanations of decisions and right to review
  • Principle 4: Consistency with Customer and Stakeholder Charter commitments

As an Energy Company under the Local Government Act 2002, Aurora Energy is exempt from the Local Government Official Information and Meetings Act 1987 (LGOIMA).

However, as a regulated monopoly providing an essential infrastructure service, Aurora Energy is required to make a range of public information disclosures that cover in detail the company’s financial performance and associated levels of services delivered to customers (compliance statement), our long-term investment plans, and details of the health and condition of network assets, pricing schedules and methodologies applied to network services.

The regulated disclosure requirements are designed to give all interested parties, including electricity customers, confidence that our pricing is fair, quality standards are being met and to ensure that our network planning is transparent. All published disclosures are available on our website.

Submitting and processing information requests

Information requests

We will publish the number of information requests and responses processed since the introduction of the Information Disclosure Policy in June 2018 on a regular basis here.

Period Number of requests received Number of responses provided Declined for reason given in policy Other*

6 months to 31 Dec 2023

1 1 0 0

Year ended Jun 2023

7 6 1 0
Year ended Jun 2022 5 5 0 0
Year ended Jun 2021 12 14 1 1
Year ended Jun 2020 11 10 0 0
Year ended Jun 2019 10 10 0 0
Jun 2018 1 1 0 0

*The Other category includes requests still in progress, requests withdrawn by the requester, requests for service rather than information and requests transferred to other agencies.

Review of the Information Disclosure Policy

The Information Disclosure Policy was reviewed in July 2019 after its first year of operation, the year ending 30 June 2019. The review found that the policy had been consistently applied during the year. A total of eight requests were received and eight responses were provided and a log of the requests was recorded publicly on the Aurora Energy website.

All information requests processed by Aurora Energy directly during the period were acknowledged and responded to in the designated response time as stipulated in the policy. All shareholder correspondence was directed through Dunedin City Holdings as stipulated by the Dunedin City Council and Dunedin City Holdings protocol for Dunedin City Holdings-owned companies. In responding to requests, no information had been withheld, except for the response to one request, where information was withheld to maintain the privacy of individuals.

The annual performance report for the period 1 July 2018 to 30 June 2019 including number of requests received, responses provided and declined is available on this web page under “Information Requests”.

Following review, the Board approved minor amendments to the Policy, specifically to include the protocol for handling shareholder Information Requests and to change from annual to bi-annual reviews (every two years).