Aurora Energy apologises to customers affected by Queenstown power outages over the long weekend

We’d like to apologise to customers in Queenstown who were affected by power outages over the weekend. We understand how disruptive losing power can be at any time, especially over a long weekend in the middle of winter and during the school holidays.
 
The power outage in Queenstown’s CBD on Thursday evening, with supply interrupted to around 580 customers shortly before 8.30pm, was due to a cable fault, with a further group of around 60 customers affected just before 10pm. Electricity was restored to all customers shortly after 11.30pm.

We also experienced an intermittent unrelated fault to 102 customers in Fernhill over the weekend. Our engineering team and fault crew have been working through a solution, which has now been put in place. This required a further brief power outage while customers were taken off the generator and put back on their usual supply. We appreciate how frustrating multiple outages would have been and are very sorry for the inconvenience caused.

We’d also like to reassure customers that the electricity network in Queenstown has sufficient capacity to meet the increased demand for electricity due to the influx of visitors over the school holidays and colder winter temperatures. 

We apologise again to everyone affected and thank our control room staff and the fault crews who worked quickly to get the power restored.