Outages

Here are the outages for the Aurora Energy network. During business hours Monday to Friday we will provide information about unplanned outages where possible.

COVID-19 update - Aurora Energy response

Keeping the lights on and the network safe during COVID-19

We hope you and your family are well and staying safe.

As a lifeline utility, Aurora Energy will be maintaining essential operations while New Zealand is at COVID-19 Alert Level 4.

Our repair teams are standing by and ready for any faults or unplanned outages. Our Customer Experience team is available 24 hours a day, 7 days a week, so if you do experience an unexpected loss of power then you call us on freephone 0800 22 00 05 and we’ll get someone onto it as quickly as we can.

We intend to maintain high levels of customer service, with some changes to protect our people and the public:

Aurora Energy has suspended all non-essential planned work while the country remains at Alert Level 4.
We will continue to respond to emergency faults and carry out essential safety work on the network.
If we need to turn your power off for essential work, your retailer or Aurora Energy will contact you.

We want to reassure all customers that Aurora Energy staff will continue to work throughout this period to keep the lights on when you need it most.

We’ll get through this together. Please take care of each other.

Richard Fletcher
Chief Executive

We understand that power outages can be inconvenient. If you will be affected by a planned outage, your electricity retailer will notify you in advance, so you can plan ahead and make alternative arrangements.

On occasion, we may be unable to proceed with work on the day the planned power outage is scheduled due to events beyond our control. Please check this page on the day of the planned power outage in case of a late cancellation.

Please note that outage information on Aurora Energy's website and Facebook page is updated during business hours Monday to Friday only. Please contact us on 0800 22 00 05 for any enquiries outside these times.

Our emergency response service is available 24/7 on 0800 22 00 05.

If you have any questions about outages, please contact us.

Brighton, Dunedin - Cancelled 68

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10351-F
Estimated Power Off: 30/03/2020 8:00am
Estimated Power On: 30/03/2020 5:00pm
Streets Affected: Scroggs Hill Road, Brighton Scroggs Hill Road, Kayforce Road
Customers Affected: 68

Ettrick - Cancelled 15

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10324-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 3:00pm
Streets Affected: Timaburn Rd, Millers Flat Road, Teviot Rd
Customers Affected: 15

Belleknowes, Dunedin - Cancelled 105

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 4:30pm
Streets Affected: Scarba Street, Ross Street, Bruce Street, Leven Street, Lawson Street, Michie Street
Customers Affected: 105

Millers Flat - Cancelled 33

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10342-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 4:00pm
Streets Affected: Pringle Road, Millers Flat Beaumont Road, Craig Flat Road, Beaumont Station Road, Oven Hill Road, Bennett Road
Customers Affected: 33

Belleknowes, Dunedin - Cancelled 71

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 3:45pm
Estimated Power On: 30/03/2020 4:30pm
Streets Affected: Sheen Street, Kilgour Street, Highgate, Leven Street
Customers Affected: 71

Central City - Cancelled 385

Reason for Outage:
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 4:20pm
Estimated Power On: 30/03/2020 4:30pm
Streets Affected:
Customers Affected: 385

Central City, Dunedin - Cancelled 67

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 4:20pm
Estimated Power On: 30/03/2020 4:30pm
Streets Affected: York Place, Stuart Street, Smith Street
Customers Affected: 67

Alexandra - Cancelled 42

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10312-F
Estimated Power Off: 29/03/2020 9:00am
Estimated Power On: 29/03/2020 3:00pm
Streets Affected: Centennial Avenue, Dunorling Street, Bringans Street, Tarbert Street, Ventry Street, Shannon Street
Customers Affected: 42

Belleknowes, Dunedin - Cancelled 71

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 9:45am
Streets Affected: Sheen Street, Kilgour Street, Highgate, Leven Street
Customers Affected: 71

Central City, Dunedin - Cancelled 67

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10336-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 9:10am
Streets Affected: York Place, Stuart Street, Smith Street
Customers Affected: 67

Central City, Dunedin - Cancelled 45

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10459-F
Estimated Power Off: 30/03/2020 9:00am
Estimated Power On: 30/03/2020 10:00am
Streets Affected: Melville St, Carroll St
Customers Affected: 45

Central City, Dunedin - Cancelled 379

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-8386-F-2
Estimated Power Off: 30/03/2020 10:00am
Estimated Power On: 30/03/2020 10:30am
Streets Affected: Maitland Street, Manor Place, Melville Street, Steep Street, Carroll Street, Fernhill Street, Lees Street, Transport Place
Customers Affected: 379

Central City, Dunedin - Cancelled 56

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10012-F
Estimated Power Off: 31/03/2020 8:00am
Estimated Power On: 31/03/2020 8:45am
Streets Affected: Albany Street, Anzac Avenue, Clyde Street, Harrow Street, Forth Street, Frederick Street
Customers Affected: 56

Central City, Dunedin - Cancelled 56

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10012-F
Estimated Power Off: 31/03/2020 8:00am
Estimated Power On: 31/03/2020 8:45am
Streets Affected: Albany Street, Anzac Avenue, Clyde Street, Harrow Street, Forth Street, Frederick Street
Customers Affected: 56

Musselburgh, Dunedin - Cancelled

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10354-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 4:00pm
Streets Affected: Rona St

Wanaka - Cancelled 82

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10348-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 4:00pm
Streets Affected: Penrith Park Drive, Baker Grove, Briar Bank Drive, Minaret Ridge, Beacon Point Road, Penrith Park,
Customers Affected: 82

Wanaka - Cancelled 318

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10348-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 9:10am
Streets Affected: The Terraces, Beacon Point Road, Hunter Crescent, Atherton Place, Waimana Place, Rimu Lane, Rowan Court, Mulberry Lane, Roto Place, Bremner Park Road, Rata Street, Cherry Court, Kowhai Drive
Customers Affected: 318

Wanaka - Cancelled 148

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10636-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 4:00pm
Streets Affected: Wanaka Mount Aspiring Road, West Wanaka Road, Buchanan Rise, Motatapu Road, Foxglove Heights, Elderberry Crescent, Hollylock Lane, Hollyhock Lane, Bramble Close
Customers Affected: 148

Earnscleugh - Cancelled 242

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-9094-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 4:00pm
Streets Affected: Mcpherson Road, Earnscleugh Road, Blackman Road, Mcintosh Road, Hawley Road, Fraser Dam Road, Conroys Road, Chapman Road, Mcgregor Road, Fruitlands Old Man Range, Symes Road, Fruitlands Roxburgh Road, Alexandra Fruitlands Road, Old Man Range, Lye Bow Road, Tor Hill Drive, You Chow Lane
Customers Affected: 242

Earnscleugh - Cancelled 55

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-9094-F
Estimated Power Off: 31/03/2020 9:00am
Estimated Power On: 31/03/2020 9:10am
Streets Affected: Earnscleugh Road, Marshall Road
Customers Affected: 55

Harington Point, Dunedin - Cancelled 109

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10441-F
Estimated Power Off: 31/03/2020 11:00am
Estimated Power On: 31/03/2020 1:00pm
Streets Affected: Pakihau Road, Pipikaretu Road, Harington Point Road
Customers Affected: 109

Glenorchy - Cancelled 392

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10420-F
Estimated Power Off: 01/04/2020 8:00am
Estimated Power On: 01/04/2020 4:30pm
Streets Affected: Glenorchy Queenstown Road, Greenstone Station Road, Butement Street, Mull Street, Islay Street, Argyle Street, Oban Street, Groves Street, Coll Street, Cantire Street, Invincible Drive, Routeburn Road, Glenorchy Routeburn Road, Kinloch Road, Glenorchy Kinloch Road, Glenorchy Paradise Road, Rees Valley Road, Priory Road, Forbes Place, Benmore Place, Lancaster Place, Birchdale Place, Shiel Street, Jura Street, Rosie Way, Glacier Way, Xenicus Rise, Amphion Way, Nereus Way, Station Valley Road, Pigeon Place, Lochburn Avenue, Wilson Way, Mount Alfred Ridge, Lovers Leap Road, Twin Peak View, Old Dairy Close, Wyuna Rise, Birley Rise, Mount Creighton, Scheelite Avenue, Woodley Place, Lake Road, Peregrine Falcon Road, River Valley View
Customers Affected: 392

Allanton, Dunedin - Cancelled 22

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10357-F
Estimated Power Off: 01/04/2020 8:00am
Estimated Power On: 01/04/2020 5:00pm
Streets Affected: Scroggs Hill Road, East Taieri Allanton Road, Riverside Road, Gladstone Road South, Main South Road
Customers Affected: 22

Fernhill - Cancelled 796

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10420-F
Estimated Power Off: 01/04/2020 8:00am
Estimated Power On: 01/04/2020 4:30pm
Streets Affected: Glenorchy Queenstown Road, Evergreen Place, Moss Lane, Sunshine Bay, Corsican Drive, Geary Lane, Alpine Retreat Road, Closeburn Road, Baywaters Lane, Closeburn Station, Tall Tree Lane, Bellbird Lane, Cove Lane, Williams Street, Miller Place, Mackinnon Terrace, Mckerrow Place, Fernhill Road, Arawata Terrace, Dart Place, O'Learys Paddock Road, Wye Place, Watts Road, Broadview Rise, Avalon Crescent, Greenstone Place, Pine Lane, Lordens Place, Moke Lake Road, Red Beech Rise, Fishermans Lane, Falcon Heights, Lakeridge Road, Lookout Drive, Fantail Lane, Forestlines Rise, Summit Lane, Tui Drive, Peregrine Falcon Road, Arbor Lane
Customers Affected: 796

Roxburgh - Cancelled 194

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10360-F
Estimated Power Off: 01/04/2020 9:00am
Estimated Power On: 01/04/2020 4:00pm
Streets Affected: Hawick Street, Scotland Street, Branxholm Street, Jedburgh Street, Liddle Street, Hermitage Street, Cheviot Street, Berwick Street, Teviot Street, Till Street, Smith Street, Ancrum Street
Customers Affected: 194

Roxburgh - Cancelled 25

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10369-F
Estimated Power Off: 02/04/2020 9:00am
Estimated Power On: 02/04/2020 4:00pm
Streets Affected: Eliot Road, Fruitlands Roxburgh Road, Elliott Road, Campbell Road, Coal Creek Road, Craig Road
Customers Affected: 25

Tuckers Beach - Cancelled 100

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10372-F
Estimated Power Off: 02/04/2020 9:00am
Estimated Power On: 02/04/2020 4:00pm
Streets Affected: Tucker Beach Road, Portree Drive, Stowmore Lane, Eliot Road, Fruitlands Roxburgh Road, Elliott Road, Campbell Road, Coal Creek Road, Craig Road, Endstone Lane, Wellswood Way, Gretton Way, Manata Green
Customers Affected: 100

Wanaka - Cancelled 97

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10381-F
Estimated Power Off: 02/04/2020 9:00am
Estimated Power On: 02/04/2020 3:00pm
Streets Affected: Wanaka Luggate Road, Spitfire Lane, Ballantyne Road, Mount Barker Road, Lloyd Dunn Avenue, Lloyd Dunn Ave, Atkins Road, Stevenson Road, Mustang Lane, Airport Way, Shortcut Road
Customers Affected: 97

South Dunedin, Dunedin - Cancelled

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10546-F
Estimated Power Off: 02/04/2020 9:00am
Estimated Power On: 02/04/2020 11:00am
Streets Affected: Bradshaw St

Central City, Dunedin - Cancelled 45

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10459-F
Estimated Power Off: 02/04/2020 3:30pm
Estimated Power On: 02/04/2020 4:30pm
Streets Affected: Melville St, Carroll St
Customers Affected: 45

Outram, Dunedin - Cancelled 19

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10366-F
Estimated Power Off: 03/04/2020 8:00am
Estimated Power On: 03/04/2020 5:00pm
Streets Affected: Riverside Road, Allanton Road, Bush Road, Murray Road, Lindsay Road,
Customers Affected: 19

Wanaka - Cancelled 130

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10396-F
Estimated Power Off: 03/04/2020 9:00am
Estimated Power On: 03/04/2020 12:00pm
Streets Affected: Luggate Tarras Road, Jolly Road, Fay Lane, Willowbank Road, Luggate Cromwell Road, River Ridge Road, Nursery Road, Riverview Road, Westreca Ridge Lane, Pukekowhai Drive, Queensberry Terrace, Kaituki Ridge Lane, Wailana Heights Drive, Estrella Heights Lane, Briar Wood Lane, Catalina Way, Akanaw Lane, Poison Creek Road,
Customers Affected: 130

Central City - Cancelled 56

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10012-F
Estimated Power Off: 03/04/2020 3:30pm
Estimated Power On: 03/04/2020 4:15pm
Streets Affected: Albany Street, Anzac Avenue, Clyde Street, Harrow Street, Forth Street, Frederick Street
Customers Affected: 56

Central City, Dunedin - Cancelled 10

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-9349-F
Estimated Power Off: 04/04/2020 8:00am
Estimated Power On: 04/04/2020 8:30am
Streets Affected: Anzac Ave, Parry St
Customers Affected: 10

Central City, Dunedin - Cancelled 6

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-9349-F
Estimated Power Off: 04/04/2020 8:30am
Estimated Power On: 04/04/2020 4:30pm
Streets Affected: Parry St
Customers Affected: 6

South Dunedin, Dunedin - Cancelled

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10546-F
Estimated Power Off: 05/04/2020 2:00pm
Estimated Power On: 05/04/2020 4:00pm
Streets Affected: Bradshaw St

Wingatui, Dunedin - Cancelled 15

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10543-F
Estimated Power Off: 07/04/2020 8:30am
Estimated Power On: 07/04/2020 4:30pm
Streets Affected: Wingatui
Customers Affected: 15

Poolburn - Cancelled 89

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10414-F
Estimated Power Off: 07/04/2020 9:00am
Estimated Power On: 07/04/2020 4:00pm
Streets Affected: Poolburn Moa Creek Road, Mcintosh Road, Rutherford Road, Dundass Lane, Nevill Lane, Moa Creek Road, Old Dunstan Road, Webster Lane, Meade Road, Crawford Hills Road, Aston Road, German Hill Road, Harrex Road, Smalls Road, Sullivan Road
Customers Affected: 89

Wakari, Dunedin - Cancelled 77

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10438-F
Estimated Power Off: 07/04/2020 9:00am
Estimated Power On: 07/04/2020 9:45am
Streets Affected: Wakari
Customers Affected: 77

Glendhu Bay - Cancelled 11

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10429-F
Estimated Power Off: 07/04/2020 9:30am
Estimated Power On: 07/04/2020 1:30pm
Streets Affected: Motatapu Rd
Customers Affected: 11

Wanaka, Dunedin - Cancelled 6

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10438-F
Estimated Power Off: 07/04/2020 9:30am
Estimated Power On: 07/04/2020 1:30pm
Streets Affected: Wanaka
Customers Affected: 6

Corstorphine, Dunedin - Cancelled 99

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10219-F
Estimated Power Off: 08/04/2020 9:00am
Estimated Power On: 08/04/2020 4:30pm
Streets Affected: Middleton Road, Summertime Avenue, Clermiston Avenue, Dovecote Avenue, Gilmerton Street
Customers Affected: 99

Pisa Moorings - Cancelled 17

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10486-F
Estimated Power Off: 08/04/2020 9:00am
Estimated Power On: 08/04/2020 12:00pm
Streets Affected: Missy Crescent, Charisma Court
Customers Affected: 17

Wanaka - Cancelled 21

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10531-F
Estimated Power Off: 08/04/2020 9:00am
Estimated Power On: 08/04/2020 2:00pm
Streets Affected: Wanaka Luggate Road, Ballantyne Road, Morris Road, Black Peak Road
Customers Affected: 21

Wanaka - Cancelled 93

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10480-F
Estimated Power Off: 08/04/2020 10:00pm
Estimated Power On: 09/04/2020 4:00am
Streets Affected: Ardmore Street, Little Street, Hedditch Street, Plantation Road
Customers Affected: 93

Tomahawk, Dunedin - Cancelled 501

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10528-F
Estimated Power Off: 09/04/2020 9:00am
Estimated Power On: 09/04/2020 9:10am
Streets Affected: Minto Street, Tomahawk Road, Tahuna Road, Oakland Street, Oregon Street, Silverton Street, Southdale Road, Spencer Street, Stirling Street, Centre Road, Karetai Road, Highcliff Road, Hunt Street, Luke Street, Elliot Street, Gloucester Street, Lombardy Street, Buskin Road
Customers Affected: 501

Tomahawk, Dunedin - Cancelled 68

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10528-F
Estimated Power Off: 09/04/2020 9:00am
Estimated Power On: 09/04/2020 3:00pm
Streets Affected: Tomahawk Road, Luke Street
Customers Affected: 68

North East Valley, Dunedin - Cancelled 6

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10534-F
Estimated Power Off: 09/04/2020 9:00am
Estimated Power On: 09/04/2020 2:00pm
Streets Affected: North Rd, Norwood St, Nisbet St
Customers Affected: 6

Tomahawk, Dunedin - Cancelled 501

Reason for Outage: Pole Replacement
Job Status: Cancelled
Incident Reference: J-10528-F
Estimated Power Off: 09/04/2020 2:50pm
Estimated Power On: 09/04/2020 3:00pm
Streets Affected: Minto Street, Tomahawk Road, Tahuna Road, Oakland Street, Oregon Street, Silverton Street, Southdale Road, Spencer Street, Stirling Street, Centre Road, Karetai Road, Highcliff Road, Hunt Street, Luke Street, Elliot Street, Gloucester Street, Lombardy Street, Buskin Road
Customers Affected: 501

Last Updated: Mon, 30 March 2020 1:00am

What to do if your whole area loses power

Aurora Energy will be working on the problem as soon as it occurs. If you work in a remote or rural area, call your electricity retailer to log the fault. Turn off appliances and electrical equipment – some can be a fire hazard and others might be damaged when the power comes back on.

What to do if your place is the only one without power

Check the circuit breakers and/or fuses on your switchboard to see if it is still working.

If your switchboard seems to be working, you may have a fault in the supply to your premises. Call your electricity retailer to log the fault.

To report an emergency fault, such as a fallen live line, please phone Aurora Energy on 0800 22 00 05.