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Power outages

Are you experiencing or expecting a power outage in your area? Check our outages map below for updates on current and planned power outages.

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Power outage information is updated on our website automatically. For unplanned outages, the name and location on the map may change as we restore customers. If you're not sure which outage you are part of, please use the search function on the map by entering your street name or ICP number (found on your power bill). For more information about power outages please check our FAQs

Here are the current and planned outages for the Aurora Energy network.

Outages

Last updated 03:17am 21/06/24
  1. There are no current outages. If the power is out at your house, head to our FAQs to find out what to do next.

  2. 4

    Planned outages later today

    Open Planned outages tab

Showing all planned outages (0)

  1. Today(4)

  2. Mon 24 Jun(3)

  3. Tue 25 Jun(5)

  4. Wed 26 Jun(6)

  5. Thu 27 Jun(3)

  6. Mon 01 Jul(1)

  7. Tue 02 Jul(3)

  8. Wed 03 Jul(3)

  9. Thu 04 Jul(3)

  10. Fri 05 Jul(2)

  11. Mon 08 Jul(3)

  12. Tue 09 Jul(3)

  13. Wed 10 Jul(4)

  14. Thu 11 Jul(4)

  15. Fri 12 Jul(5)

Last 48 hours only

INCD Num:

Est. time off:

Est. time on:

There are no current outages.

If you need to report a loss of power or a hazard, please call us 24/7 on 0800 22 00 05.

Outage Map Key

  1. Multiple outages
  2. Unplanned
  3. Planned
  4. Restored

Being prepared and staying safe

Here's some useful information to help you prepare for, and stay safe, in a power outage.

Please be aware that the restoration times for planned and unplanned outages are estimates. When the power goes out, it may not come back on all at once. Some areas may have power restored before others.

We only display outages that affect multiple customers on the website. If there's an outage that affects just one customer, it won't be shown here. From time-to-time, we or our contractors will directly notify you if there's a low voltage outage in less than 10 working days in advance.

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Frequently asked questions about power outages

We answer your questions about power outages.

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Restoring power after an unplanned power outage

Find out the steps that are taken to restore your power after an unplanned power outage.

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Medically dependent customers

If you are medically dependent on electricity then it's important to ensure you have an emergency response plan in place.

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No hot water?

Managing electricity use at peak times is important to ensure large-scale power outages do not occur. Hot water control is one way we can do this.

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Streetlights not working?

Have you noticed streetlights that aren’t working, or are on 24/7? Find out how to report it.

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How to be prepared for power outages

Whether there is a planned or unexpected power outage in your area, make sure you’re ready.

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Staying safe in a power outage

Follow these simple tips on how to stay safe in a power outage.

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Using generators in a power outage

Planned outages may be required when we work on the network to ensure everyone's safety. We're often asked if we can provide temporary power generation for this. Here's when we can help you.

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What to do in an electrical emergency

In an electrical emergency, it's important to do the right thing calmly and quickly.

Plan ahead for power outages
Be switched on to safety

Enabling the energy future of our communities

At Aurora Energy, we’re doing a lot of work to upgrade the electricity network in Dunedin, Central Otago/Wānaka and Queenstown Lakes.

Our increased work programme means an increase in planned power outages to keep our customers, staff and contractors safe while doing the work. Check out the major projects underway across the network.