Make sure you're ready for planned or unexpected power outages.
After: tips for your home and business
- When in doubt – throw it out! Throw away any perishable food that has been exposed to temperatures of at least 4 degrees Celsius for two hours or more, or that has an unusual odour, colour or texture
- If the power is out for more than a day, discard any medication that should be refrigerated, unless the label says otherwise. Consult your doctor or pharmacist immediately for a new supply
- You'll know when the power comes back on if you left a light on
- Remember to turn your appliances on once your power comes back on
- Exposed wires should be treated with care. Turning off the mains switch does not mean that the wires feeding power to your house will be safe
- If circuit breakers trip or fuses blow, this is a warning that something is wrong – switch the circuit off and seek advice from a qualified electrician
- Take care when moving around the property. If you receive any ‘tingles’ when touching electrical appliances or water taps, turn off the mains switch immediately. Then seek assistance from a qualified electrician
- Keep children away from electrical equipment
- Stay clear of any fallen power lines – always treat them as live
- Use alcohol-based hand sanitiser to wash your hands if water is limited
Contact your insurance provider about any damaged household items/appliances
Power out?
Please check the list of current and planned outages on the Aurora Energy network.
If you need to report a loss of power or a hazard, please call us 24/7 on 0800 22 00 05.