We are committed to provide you with a safe and reliable electricity supply. Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.

Aurora Energy strives to provide you with courteous, prompt and professional service. We are committed to ensuring that you have comprehensive and relevant information about the supply of electricity to your property.

Aurora Energy Customer Charter

Please note we are currently reviewing our Customer Charter and will hold a public consultation to get your feedback on our proposed new Customer Commitments in the near future.