We want to build a network that delivers a safe and reliable supply now and enables the energy future of our communities.

We also need to improve our systems, processes, culture and customer service so that you, as our customers, get the quality power supply you deserve.

To do this, the Commerce Commission identified seven key areas of improvement across our business. These initiatives form part of our Development Plans – one of three plans disclosed in March 2022:

Our Development Plans – Seven key areas we’re improving to benefit our customers

  • Power quality
  • Customer charter and compensation
  • Outage management
  • Quality data
  • Asset management and safety risk
  • Cost estimation
  • Quality assurance

Project and Programme Delivery Plan – Our projects from 2021 – 2026 in:

  • Ōtepoti Dunedin
  • Central Otago/Wānaka
  • Tāhuna Queenstown

Safety Delivery Plan – How our projects and programmes will reduce our network safety risks

View our customer summaries of our future plans in the Document Library to the right.

You can read the full plans in our Disclosures Library here.

Every year of our customised price-quality path (CPP), we release an Annual Delivery Report to report against these plans. More information is available here.