For over 100 years, residential line charge prices have been largely based on how much electricity is consumed, regardless of when it has been used.

Changes to make electricity prices fairer and easier to understand will be phased in over five years until 1 April 2027, to make sure everyone has time to understand and adjust to the changes.

Diagram explaining the future of distribution pricing and the prices we charge.

We know electricity pricing can be confusing. Here are some FAQs that will help you understand how it works.

Frequently asked questions

Check your line charges

To check your line charges, simply enter the ICP number* that’s displayed on your power bill into the field below. Please note that the calculator shows fixed line charges only. If you are a residential customer, you will also pay variable charges based on how much power you use.

The ICP Number can be found on any Electricity Retailer's account e.g. 0000001111ABC28. Note that letters must be upper case.

Diagram explaining electricity pricing and how you're billed. It includes charges from Generation, transmission, distribution (that's us!), retail, other and GST.

You can find out information about our pricing and charges here.  

If you would like to find out more about how your power bill works, Electricity Networks Aotearoa have some useful information on their website here.

Glossary

You can find out more about how Aurora Energy sets prices, and our pricing roadmap here.

In 2021, Aurora Energy undertook public consultation on proposed changes to our distribution pricing methodology. You can view the pricing consultation document and other supporting information here.