In an electrical emergency it’s important to do the right thing, calmly and quickly. Be sure to share this information with everyone at home and work, so you’re well prepared if an emergency occurs.

For more advice, visit Energy Safety.

What to do if you hit an overhead power line or underground cable

  • Treat the underground cable or overhead line as live – get back at least 10 metres.
  • Evacuate the immediate area.
  • If you are in a machine, stay there.
  • If you are at serious risk from another hazard, such as fire, and must leave the machine, jump well clear. Do not touch the machine and ground at the same time.
  • Do not cover up a broken cable or try to fix it yourself.
  • If someone is injured, phone for an ambulance immediately - dial 111.
  • Phone Aurora Energy immediately on 0800 22 00 05 and report the incident.

What to do if someone receives an electric shock

  • Never touch the injured person if they are still in contact with a live electrical source.
  • Switch the power off, either at the source or at the main power switch. If you touch the person while they are still in contact with the electrical current you will also get an electric shock or be electrocuted.
  • Phone for an ambulance immediately - dial 111.

What to do if your whole area loses power

  • Aurora Energy will be working on the problem as soon as it occurs.
  • If you work in a remote or rural area, call Aurora Energy on 0800 22 00 05 to log the fault.
  • Turn off appliances and electrical equipment – some can be a fire hazard and others might be damaged when the power comes back on.

What to do if your place is the only one without power

  • Check the circuit breakers and/or fuses on your switchboard to see if it is still working.
  • If your switchboard seems to be working, you may have a fault in the supply to your premises. Call Aurora Energy first on 0800 22 00 05 and we will advise you if we can find a fault or if you need to call your electricity retailer to log the fault.